Booking Terms and Conditions
GORILLA OCLOCK understands the current situation that has badly affected the leisure hospitality industry. We know the uncertainty that looms on Africa safari bookings and for that matter have take our booking terms and conditions back to the drawing board to help you make the right decision to book our trips.
Most of our safaris are private/tailor-made. Which means that anyone can book and craft a safari in their own personal style. That also means, you can change your style anytime it threatens to rain. In the even that your Africa safari trip gets interrupted by natural disasters like the Covid pandemic, we will readjust your trip accordingly. We can reschedule your trip for up-to 24 months ahead to help you adjust to a calamity.
Regular Booking Terms & Conditions
A 30% deposit of the total tour price will be required to secure a booking, the balance being due 45 days before the tour departure date and 100% payment to secure Gorilla and Chimpanzees permits.
Bookings not secured by the appropriate deposit will not be valid.
Cancellation between 90 and 45 days of tour departure will incur a 30% of tour price penalty charge. Confirmed bookings cancelled within 45 days of the tour departure date or no show will incur 100% of tour price penalty charge.
Availability of accommodation and activities is not guaranteed; reservations will be made after receiving confirmation of the final itinerary and the payment of the requested deposit. Should any of the quoted accommodations not be available, we reserve the right to substitute it with an alternative suitable option, which might affect the final quoted price.
All clients who participate in this tour must be adequately covered by medical insurance as well as travel insurance to protect them in case of unforeseen circumstances. Gorilla O’Clock East Africa Limited recommend all our travelers to have an AMREF (The African Medical and Research Foundation) flying doctors evacuation temporary membership. Click here for more info about AMFERF Flying Doctors temporary membership
Rates specified for this tour are subject to change without notice, however, every effort will be made to maintain them. In the event of any change of Government taxes or operating conditions that affect the rates we reserve the right to pass on these charges.
UGANDA GORILLA & CHIMPANZEE PERMIT CANCELLATION POLICY
(Different and separate from the tour cancellation policy)
Gorilla and Chimpanzee Permits will be guaranteed ONLY upon receipt of FULL payment i.e. US$ 700.00 per normal Gorilla trekking permit, US$ 1,500.00 per Gorilla Habituation permit, US$ 200.00 per normal chimpanzee tracking permit and US$250.00 per chimpanzee habituation permit since we need to immediately pay Uganda Wildlife Authority for the same.
Cancellations received on full payment:
More than 90 days before the tracking date, 25% cancellation fee
89 to 46 days before the tracking date, 50% cancellation fee
45 to 9 days before the tracking date, 75% cancellation fee
8 to 0 days before the tracking date, 100% cancellation fee
Important: the minimum age required for gorilla tracking is 15 years whereas for the chimps the minimum age required is 12 years; in case of flu or of any other airborne disease the visitor will be not allowed to meet with the gorillas or the chimps.